Question 1

How do I track my shipment?

Accepted Answer

Enter your ParcelWays tracking code on the homepage or visit /track/[your-code]. You'll see real-time status updates, the current location, and a complete event timeline.

Question 2

What does 'customs hold' mean?

Accepted Answer

Customs hold means your shipment has entered a destination country and is temporarily held by customs authorities for inspection, duties, or paperwork. ParcelWays will notify you if any action is required on your part.

Question 3

How long does delivery take?

Accepted Answer

Delivery time depends on the service tier and route. Express air freight typically delivers in 2–5 business days, standard air in 5–10 days, and ocean freight in 14–45 days depending on origin and destination.

Question 4

How do I pay customs fees?

Accepted Answer

When customs payment is required, your tracking page will display approved payment methods (bank transfer, Bitcoin, USDT, or PayPal) along with instructions and an upload area to submit proof of payment.

Question 5

How do I contact support?

Accepted Answer

Our 24/7 support team can be reached via the Contact page, by email at support@parcelways.com, or by phone at +1 (800) 555-0142.

Question 6

Is my shipment insured?

Accepted Answer

Standard ParcelWays shipments carry baseline declared-value insurance. Higher-value cargo can be enrolled in extended coverage at the time of booking.